Frequently Asked Questions

Know the common queries that our clients have in their minds regarding our software, security, data privacy and pricing.

What you need to manage our Daraz Seller Accounts?

We need only you registered email address of the shop and Daraz API for this. Additionally You have to add product cost prices for profit calculation if you want and returns and delivery fail parcels record to manage your returns and fail delivery.

What security measures do you take to protect my identity and my data?

We understand the concerns you have over the growing threats online when it comes to your identity and data. As such, we at SooperSeller implement all known measures and precautions that we can to protect your Daraz seller data, such as:

• Hosting your data on the Secured hosting  platform, the safest hosting environment commercially available to-date
• Encrypting the data transmitted between your browser and our servers using a Secure Sockets Layer (SSL) certificate
• Ensuring that your email address, password, and Daraz API keys are salted and encrypted on our servers
• Regularly updating our servers to fix newly-discovered security vulnerabilities
• Never storing your credit card details on our servers – all payments are handled by 3rd Party.Because of that, we are 100% PCI DSS compliant.

If you want to know more, you can also read the Knowledge Base article on how we keep your Daraz seller data safe to learn about it in detail.

If you want to chat further about this topic, drop us a line and we will be happy to discuss any of your concerns.

How Do I Cancel My SooperSeller Subscription?

It could not be simpler.

Just go to your Payments page in your profile and click on the Cancel My Subscription button. Your subscription is immediately cancelled and no further charges will be due.

Your account will remain active until the end of the current subscription period.

What is your Support Service Level Agreement (SLA)?

• We operate the support lines 24 hours a day 7 days a week
• The service is available 7 days a week, except Pakistan Bank Holidays
• You can reach support by emailing us on info@sooperseller.com Support System will be launch in next few weeks.